Cancellation & refund

Make certain that your reservation process is stress-free and goes off without a hitch by taking the necessary precautions.

Cancellation Process

We have been made aware of unforeseen changes in the situation. The following is the explanation for our provision of a cancellation policy that is flexible:

• You have the opportunity to cancel your reservations up to twenty-four hours in advance without incurring any costs, and this power is available to you anytime you require it.
• To cancel a reservation, we require that you get in touch with us by calling us. Unfortunately, we are unable to handle cancellations that are sent over email. We apologize for any inconvenience this may cause.
• Keep in mind that certain bookings, such as those made with airlines, hotels, or organizations that rent automobiles, may have restrictions regarding refunds. It is essential to keep this in mind.

Refund Information

Our principal objective is to simplify the refund procedure

• Refunds are often processed within twenty-four hours of the reservation being canceled, as this is the typical time frame. The refund is credited to the method of payment that was first used to make the reservation. This is the form of payment that had been utilized initially. Additionally, the use of other payment methods or accounts is not permitted when it comes to the process of refunds.
• Depending on the length of time it takes for your bank to process the refund, it will typically be deposited into your account between ten and fifteen days after the transaction has been completed. In certain circumstances, the visibility of your return may be delayed by sixty to ninety days. This circumstance is more likely to occur if your creditor requires this additional time.

Key Considerations

• It is possible that you will not be entitled to compensation for reservations that have been categorized as "no-show," which occurs when passengers fail to embark without prior warning.
• It should be brought to your attention that the service charge is not refundable if cancellation requests are not received at least twenty-four hours before the reservation is scheduled to leave.

Understanding Our Policies

Before arranging an appointment, we need every one of our customers to read our cancellation and refund policies in great detail and ensure that they completely comprehend them. Please do not be reluctant to get in touch with us if you happen to have any inquiries or concerns regarding these guidelines. We will be delighted to do so.

As a company, serenenestle.com is committed to gaining your trust and ensuring that the booking process is not only enjoyable but also runs smoothly. We value your trust in us for your transportation and hotel needs.